Terms of Use

Privacy Policy

Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection of Information

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill you specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Privacy Contact Information

If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:
By e-mail: tiendaonline@harmony-design.esBy Phone: +34 627 96 48 96

We reserve the right to make changes to this policy. Any changes to this policy will be posted.

SECURITY POLICY

Harmony Desing jewels with personality  puts securing our customers’ personal information as our highest priority. We understand that every time a customer provides us with their credit card  and other sensitive, personally identifying information, they trust that we will protect it — and this policy is designed to ensure that this trust is not misplaced.
Harmony Desing jewels with personality  utilizes a 3D-secure/Verified-by-VISA PCI compliant payment processor who is responsible for collecting and transmitting all sensitive payment information. By meeting the Payment Card Industry's rigorous data security standards (PCI DSS v1.2), your payment information is tightly secured, and only transmitted to VISA through an encrypted, SSL (Secure Socket Layer) connection. We do not collect or store any of your payment details, as this is handled by our PCI compliant payment processor. We have chosen our payment processor carefully, having reviewed their security mechanisms and practices, we know that your personal information is handled with the utmost care and security. Please feel free to contact us should you have any questions or concerns.

GUARANTEE

Many people hesitate to get involved with sites that are based out of their home coutries, as they fear to get cheated or to experience bad service.

At joyeria-harmony.com, we offer you a wide range of payment methods that will give you flexibility and security. Paypal or Credit Card payments will give you full confidence when placing your order.

Our team will be very attentive to providing you with prompt and quality feedback allowing to make your shopping experience with us extremely pleasant. We place customer satisfaction above all and strive to prove it at all time.

You can reach us by email round the clock, using our online support module or dialing our telephone Number in a commercial timetable.

Upon receiving your order, please feel free to send us your comments: we treasure your feedback as always looking forward to improving our service. You can also if you wish share your shopping experience with others by posting a testimonial.

Enjoy shopping with us and pass the word!

Life shines brighter with Harmony Design

RETURN AND REFUND POLICY

If for any reason you are not satisfied with the joyeria Harmony.com you received, you may return it for an exchange under the below conditions:

  1. Return requests should be emailed to tiendaonline@harmony-design.es within 14 days after your order was delivered to you.
  2. Items should be returned in unused condition and original packaging.
  3. When no quality issue is involved, the return shipping fees would be at the expense of the client. Moreover, we would apply a restocking fee per returned item. Restocking fees amount are according and exactly same as your shipping costs (see our shipping policy).
  4. When return is motivated by a quality issue, we would compensate the return shipping fees (according to our policy) and replace the defective item at our cost, providing that our return procedure has been followed.

Refunds

We accept returned items for refund up to 30 days from the date you purchased your item. Please beware that there is still a 10€ restocking fee. It typically takes 15 business days for you to receive your credit on your card.